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  • What is the made-to-order/pre-order process?
    We are unique to most brands due to our Made-to-order model. As part of our customizations for every garment, fair trade ethos, and to reduce our carbon footprint on this Earth, we create each dress only once it is purchased. Handmade to order in our Los Angeles Studio, each item has a different turn around time, which is stated on each product listing. Please read product listings thoroughly and add shipping times stated below. We are trying to eliminate the fast-fashion model and shift towards a slow fashion model. This means that your item will be made specially for you by our own in-house team. HERE IS HOW IT WORKS: Step 1: Your order is placed. If needed, we will contact you to get your measurements. Once your measurements are received, your order is processed and scheduled for production. Step 2: A pattern is created or chosen based on your size and/or measurements. Step 3: Your fabric and materials are checked and then cut to your style and size. Step 4: Your cut fabric is then allocated to one of our talented artisans for sewing. Step 5: All the final finishes touches such as trims and labels are added to your sewn garment. Step 6: Your garment proceeds to the last quality check. Step 7: Your finished garment is packaged and wrapped, ready to dispatch from our Los Angeles Studio. Production time depends on the item, check product description for turnaround time. Step 8: You will then be notified with a shipping confirmation. All orders are shipped with USPS, UPS, or DHL (International Orders).
  • How long does shipping take?
    You can easily find the estimated shipping times for each product on their respective product pages. Since the majority of our designs are made-to-order, we take pride in crafting your items with meticulous care. As a result, please allow a shipping timeframe of 8 to 12 weeks. We understand that anticipation can be tough, but we assure you that the wait will be well worth it. Our team is dedicated to delivering exceptional products that meet your expectations.
  • What are the shipping rates?
    SHIPPING RATES AND DELIVERY TIMES All orders are charged in US Dollars. USA - Free Shipping USPS Priority Mail or UPS Ground (3-10 business days) INTERNATIONAL ORDERS - $50.00 DHL (5-10 business days) A shipping confirmation will be sent once your 'made-to-order' has been completed and will be dispatched within 24 hours.
  • Can I cancel my order?
    Due to our made-to-order model, we regret to inform you that we are unable to accept order cancellations for any reason. Once an order is placed, our production process begins promptly to ensure timely fulfillment. We understand that circumstances may change, but please note that our commitment to delivering high-quality products in a timely manner remains our top priority. We appreciate your understanding and cooperation in this matter. If you have any further questions or concerns, our customer support team is here to assist you.
  • How does the Fit Guarantee work?
    We want you to feel confident and satisfied with your purchase, which is why we offer a Fit Guarantee. If, upon receiving your item, you find that it doesn't fit quite right, we're here to help. Simply reach out to our customer support team, and we'll gladly offer you two options: complimentary tailoring or a remake of the same item in the correct size. Our dedicated team will work closely with you to ensure the best possible fit, so you can enjoy your new purchase without any hassle. We believe that every customer deserves a perfect fit, and we're committed to making it happen. Please review our return and exchange policy for further details on how to initiate the process.
  • Can I return or exchange my item if it doesn't fit or if I don't like it?
    If you are not happy with your purchase, you may return it for a Store Credit that never expires. Due to our made-to-order model, we are unable to issue cash refunds to original forms of payment for any reason, including, but not limited to event cancellations. All custom-fit and custom-made items are backed by our Fit Guarantee. If for any reason you are not satisfied with the fit of your garment, you can exchange it for a complimentary remake or alterations of the same item. Items over $1,000 are not eligible for Store Credit but is still backed by our Fit Guarantee. Read more about our Policies here.
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